1. General Information
At Zodiac Enterprise, we strive to deliver your orders promptly and efficiently while ensuring the highest quality standards. Our shipping policy outlines the delivery timelines, charges, and procedures for domestic and international shipments.
2. Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customized or bulk orders may require additional processing time, which will be communicated at the time of purchase.
3. Shipping Destinations
We currently offer shipping to:
✔ Domestic Locations (Pakistan) – Nationwide delivery available.
✔ International Locations – Please contact us before placing an order for international shipping availability and costs.
4. Delivery Timeframes
Estimated delivery times vary depending on the destination:
📍 Within Pakistan:
- Standard Delivery: 2-5 business days
🌍 International Orders:
- Delivery times vary by country and may range between 7-21 business days, depending on the shipping carrier and customs regulations.
🚚 Note: Delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or courier service disruptions.
5. Shipping Charges
- Shipping charges are calculated at checkout based on the weight, size, and destination of the order.
- International shipping costs will be communicated after order confirmation.
- Free shipping may be offered on promotional events or bulk orders—please check our website for updates.
6. Order Tracking
- Once your order is dispatched, a tracking number will be provided via email or SMS.
- You can track your shipment using the provided tracking link from our partnered courier service.
7. Shipping Restrictions
- We do not deliver to P.O. Boxes.
- Some locations may have import restrictions on fragrances—please check your country's regulations before ordering.
- If an order is returned due to incorrect address details, the customer will be responsible for re-shipping costs.
8. Customs & Import Duties (For International Orders)
- International shipments may be subject to customs duties, taxes, and import fees imposed by the destination country.
- These charges are the responsibility of the buyer and are not included in the product price or shipping cost.
- Customs clearance may cause additional delays, which are beyond our control.
9. Lost, Delayed, or Damaged Shipments
- If your order is delayed beyond the estimated timeframe, please contact us for assistance.
- In case of lost or missing shipments, we will initiate an investigation with the courier. Refunds or replacements will be provided only after official confirmation from the courier service.
- If a package arrives damaged, please notify us within 48 hours, along with photographic evidence of the damage.
